Health Funds, Rebates & Referrals

Health Funds & Rebates

We accept all health funds that are covered through HICAPS.*

MedicareVictorian WorkCover AuthorityNIBTeachers Health FundMedibankBupaUni Health InsuranceAustralian UnityAHMHCFHBFDefence HealthGMHBAGMFCBHSAPI Health LinxBudget DirectFrank Health InsuranceRT Health FundFIT Health InsuranceLatrobeRACT Health InsuranceGU HealthPolice HealthSt Lukes HealthWestfund HealthTUHNavy HealthCUAACA HealthHIFPeople CareMDHFPhoenix HealthQLD Country Health FundDcotors Health FundOne Medi HealthRBHS

We accept “on the spot” refund payments through our HICAPS machine.( Each health fund and level of cover within each health will pay different amounts on the refund or claim. Most funds will cover a percentage of the treatment cost and you will be required to pay “the gap”. )

Please call us to ascertain the code required for your treatment type (eg physiotherapy) before requesting refund amounts from your health funds. (We are unable to request information regarding your individual fund and level of cover.)

Please bring your health fund card to claim your on the spot refund and please bring other payment methods to pay your gap.

*Please note: Occupational Therapists, Psychologists, Acupuncturists, Dietitians, Naturopaths, Remedial Massage Therapists, Myotherapists and Speech Pathologists – Currently not all the HICAPS participating health funds are available. Please visit the HICAPS website for the latest update on the health funds available.


Workcover Patients

For your first appointment you will need to bring:

  • Current Medical certificate
  • Claim number (if you have it)

You will also need to fill in and sign the WorkCover Queensland Patient Agreement Statement at your first appointment.

There will be no charge and you will get 5 treatments up front before more need to be approved. If Workcover have not approved a claim by your third visit, you will need to pay the full amount and claim a reimbursement from Workcover.

Medicare Patients

Please bring with you to your first appointment an Enhanced Primary Care (EPC) Program Referral Form for Allied Health Services under Medicare from your doctor. Also be sure to bring Medicare Card.

Veterans Affairs Patients

You will need to bring in a referral (D904) from your doctor; it will last for 12 months before you’ll need to get another.


You will need approval from your Insurance Company for the Initial consultation. After the initial appointment, the Physiotherapist will send off a treatment plan to the insurance company requesting further appointments.

*Please note: Massage is not covered under CTP, EPC, VA and WC.