What to Expect - Maximize Health

Making Appointments

An appointment can be made by calling our friendly staff on (07) 3343 5494.

A doctor’s referral is not necessary to see a therapist in private practice, although frequently your doctor will work in partnership with an allied health professionals/therapists to plan and manage treatment for a specific condition. You will be advised of which practitioner will be treating you and given a time and a date to attend. Directions on how to get here and advice on parking will also be given.

An SMS reminder for your appointment will be sent the day before your appointment. It will tell you the time, date and treating therapist. Our staff will advise you that we have a Cancellation Policy in place in which 8 hours is required for any cancellations or changes to appointments. If this timeframe is not met, a fee may be charged.

All patients should arrive 10 minutes early to fill in the necessary paperwork.

GAP-free initial assessment or $45 without private health. Download your voucher here.

What to Wear

Before you go to the appointment make sure to wear comfortable clothing that will allow the therapists to easily assess the area you require treatment for.

What to Bring

Please prepare and bring any relevant paperwork or information relating to the matter you need assessed.

Please bring your health fund card and/or other relevant payment options as we require payment at the time of treatment. Please give yourself time to arrive at least 10 minutes before your treatment time to fill out your paperwork.

Upon arrival new patients will be required to fill in a New Patient Form at which time our Reception staff will advise you of our policies and procedures.

If you have any paperwork you can give this to the reception staff to forward onto your treating therapist eg. Doctor referral, EPC, WorkCover, medical certificates, etc. If you have any x-rays, scans or other report/results from your doctor, these too can be given to our reception staff for copying.

Consultatons & Services

Your treating therapist will take you into one of our treatment rooms and discuss what you are experiencing problems with and what your goals are for the treatment. They will do an assessment of your situation, which may include some physical testing and work out a treatment plan with you. Your therapist will perform hands on treatment and discuss what you can do, moving forward to aide your recovery. Exercises will be given, advice of what to do and what not to do, and a continuing treatment plan including self-management advice and exercises will be discussed. Multiple appointments will most likely be required and our reception staff will book these for you before you leave. If your situation requires further referral, your therapist will advise you of other professionals in our extensive network.

Payment & Rebates

The Hicaps system is used for Health Fund rebates, which pays the rebate ‘on the spot’ and you will be required to pay ‘the gap’ payment on the day of your treatment. If you do not have private health cover you will be required to pay for your treatment in full. We accept cash payments and most major credit cards, including Visa, etc. without any extra charges. We do not accept American Express.

If you have an EPC referral from your doctor you will not incur any out of pocket expenses for the allocated amount of treatments. If you are receiving funding through a third party please advise reception on your arrival eg Workcover, Insurance/CTP, Veterans Affairs etc. All the relevant information for a Workcover, EPC, Veterans Affairs or CTP claim will need to be provided to reception.

Cancelling Appointments

Your scheduled appointment is a designated time reserved especially for you and your physical needs. We understand that cancellations might be based on unavoidable circumstances.

Our professionals reserve their time for your appointment, therefore we ask that if you are unable to make your appointment, please give us the courtesy of 8 hours notice. Advance notice allows another patient to utilize the appointment.

If the patient cancels with less than 8 hours notice or does not appear for a scheduled appointment without notifying Maximize, we reserve the right to charge a $50.00 cancellation fee.

If a patient on a gift certificate, the certificate becomes null and void. Any C.T.P, Workcover, Veterans Affairs or E.P.C clients will be required to pay bill privately.

When you do not attend or do not cancel appointments with 8 hours notice, we are unable to fill that vacancy or offer these times to the clients on our waitlist.